Monro Auto Service and Tire Centers

If I can put a negative star I would. My girlfriend and I went to the location today after we had a scheduled appointment made days ago. We get there to have brake pads changed and come be a bit of a hassel to find the pads. We would figure with a scheduled appointment that everything would be all setup. We finally get the pads so we left the car to be worked on. We come back to pickup our vehicle and pay. Then we were priced completely a higher price than what we were told when we scheduled the appointment. We were almost priced $200 more. So, we asked why the difference in pricing? Then they did an adjustment to lower the pricing almost a hundred dollars. We still paid $100 more than what was quoted originally. This will be the first and last time going to this location. We will spread the word of the awful service we had.

So pleased with the service at this location! My first time here was 3 months ago and Reshard was able to squeeze me in on Sunday late afternoon when my muffler detached. The crew was able to tie my muffler so I could get back and forth to work for 2 days until the part came in. Because of this kindness I have returned twice for regular maintenance such as brakes & inspection and this past weekend for an alignment w/ tire rotation. Service still was just as top notch and Reshard did my alignment as the shop was getting busier. Seriously I appreciate how wonderful this shop is!

Every time I’ve been to this monro, I’ve had a pleasant experience with Reshard. He’s extremely patient and willing to work with me to be able to care of my vehicle. I went in for an oil change about a month ago and upon payment, he reminded me I had an inspection coming due and that I was going to need new tires, which I was aware of but I’m glad he mentioned it because it got me to ask him if he new decent areas to get them for a good price. He mentioned that Black Friday was a good time to look for them and I said I’d come back then. I called the store and he picked up and I asked about tires, he was very patient with me while I ran out to my car for about 2 minutes since I didn’t know the size of them and was able to give me quotes on different tires. I asked when would be the soonest I could get in (expecting a couple days maybe) and he said I can do a little later same day of the call and I was in! Also when I came to pay, he said I needed an alignment on my vehicle and took a few more minutes instead of just letting me run around in a vehicle misaligned! This has been my third time having Reshard and I’m glad I stopped in the first visit and have been back to monro and for his services since I always feel a lot better and safer leaving that shop!

I was recently into the location at 3000 W. Henrietta Road in Rochester, NY. I came in and spoke with the Store Manager, Reshard Becoats. He immediately addressed my concern 10 minutes before closing, I was in at 6:50 pm unaware they were closing at 7 pm. I had recently installed my air filter on my Ford Escape and dropped a piece of the tool. There is a heatshield and I was unable to get it out. Worried of losing the tool, after some laughter shared, he helped me immediately. I was impressed that he and a co-worker immediately jumped in to help me as we spoke on woman knowing about cars as I bragged of installing a filter...air and cabin in my truck and my husband's car as well. I was overjoyed that both men helped me and have gained 2 new customers in the process! I felt his care, concern, support and definitely friendly/professional character. I will be back to THIS location if any service is needed as my husband and I agree that we WILL be taken care of and our vehicles serviced with efficiency and with honor.

I had a week to get a check engine light and some other things fixed to pass inspection. Reshard was amazing. He answered all my questions, gave me updates as I waited for fixes to happen, and showed me what was going on so I could be better informed. I was concerned there would be too much to fix on my older car and he talked me through his recommendation on fixing vs getting a different car. I really appreciate how fast they got everything done despite a few different check engine lights during the week.